COVID – 19: Kaikōura Healthcare Update

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The Ministry of Health has updated information on its website daily.

Keeping individuals, families and our communities safe and healthy requires a team effort. Everyone should use the health system responsibly and help stop the virus spreading by following the advice below.

Flu Vaccinations 11/04/20

Vaccinations continue for the current eligible group as the supply of vaccine allows. The eligible group is made up of pregnant women, 65 years of age and older, healthcare workers and patients with chronic conditions, including children.

As supply of vaccine arrives, our teams schedule further clinics for this group. We have established systems in place for communicating with our eligible patients regarding these clinics. YOU WILL BE PHONED BY US WITH AN APPOINTMENT TIME. We are running the flu clinics as drive through clinics and we need to call you to talk you through what you have to do. We ask for your patience at this time.

There is a limited supply of vaccine and we are completing daily orders as per the Ministry of Health distribution guidelines.

Subject to supply and the current demand for vaccinations, clinics will be planned for other people who want a flu vaccination, as supply becomes available. We anticipate these will commence around late-April. We advise people to wait until we let you know that we can vaccinate those who are not eligilbe at present. As soon as we have been advised that we can do this we will let you know on Facebook, Kaikoura Star and by a notice at the Supermarket on their noticeboard

COVID-19 UPDATE 30/03/20 9am

COVID-19 and the Ministry of Health the main sources for all information.

Our local healthcare team have been working hard at Kaikōura Health Te Hā O Te Ora, to ensure that the community is kept as safe as possible. Please remember as we go through these exceptional times you have an important role to help keep everyone well too.

We need your help to ensure that no one comes into the Kaikōura Health Centre without calling first.If someone:
Has been overseas in the last 14 days
Has a cough, fever, sore throat or flu-like symptoms
Has been in contact with a person diagnosed with COVID-19 (or with similar symptoms).
Then they should call Healthline’s free COVID -19 line on 0800 358 5453.

Please spread the word to your friends and family about this process. If Healthline advise you to contact your GP then please phone Kaikōura Healthcare on 03 319 3501 and let them know that you have these symptoms. Please do not come into the health centre without phoning ahead. If you come into the facility with ANY of these symptoms, you will be asked to return to your vehicle until a nurse or doctor can assess you.

Contact Tracing for COVID-19

Positive cases of COVID-19 are confirmed by the Ministry of Health (MOH) daily and are uploaded to


  • MOH will release basic information about positive cases such as their age range, gender and the area of New Zealand they are in.
  • If a positive test result is identified, MOH and district health boards track people who may have been exposed to the virus and provide health advice.
  • Anyone may be contacted about a positive case during this ‘contact tracing’. If potential contacts haven’t been able to be reached, information about where the positive case has been, will then be released.
  • Anyone who thinks they may have come into contact with a positive case of COVID-19 can call public health staff at Kaikōura Healthcare on 03 319 3501 or Healthline on 0800 358 5453. They will give you advice on what you need to do.


No Visiting

There are NO visitors allowed during this lockdown period.  We will maintain contact with the families of our residents and inpatients. We understand how difficult it is for them not to be able to visit.  Arrangements are being made to enable virtual visits either by phone or videolink.


Making Appointments

All patients who phone for an appointment at Kaikōura Healthcare will be asked a series of questions to ensure that they can be seen appropriately. If you have an appointment booked, you will receive a phone call to advise you of this.

On the day of your appointment or earlier you will receive a call from a Doctor, and they will decide with you if you need to be seen or if a telephone or video consult will be the best option.


Coming to the Health Centre

If, after a telephone call you have an appointment, when you arrive at the facility please wait in your car and call reception on 03 319 3501. A Doctor or Nurse will come and get you as soon as they are ready to see you.  Please ensure that you use the hand sanitiser at the front door on entering the building, and again when you leave. There are no weekend clinics but if you need urgent care please call 03 319 3501 and speak to our afterhours service.


Top Tips from the Mental Health and Wellbeing Team

Try to maintain a regular routine as much as possible - take exercise, interact with others on the phone or via Skype, spend at least 2 hours a day in natural light.

Try to focus on the positives; see this as an opportunity to spend more time together as a family, to get things done around the house, to do those things that make you feel good.

Look after yourselves, your families and keep an eye on your neighbours.

Kia Kaha


Keep up to date
All key messages from Kaikōura Health Te Hā O Te Ora will be available at:


Dedicated Healthline for COVID-19

For health advice or information, phone 0800-358-5453. It's free, available 24 hours a day, seven days a week. If you're using an international SIM, call +64-9-358-5453.

When you call that number, you'll be able to talk with a member of the National Telehealth Service. They have access to interpreters.
You should call that dedicated number:

  • to register if you've self-isolated yourself
  • for any coronavirus health advice and information about self-isolation.


Past updates

  • 16 March 2020 - symptoms and protecting yourself/your whanau
  • 17 March 2020 - visiting the Health Centre 
  • 20 March 2020 - flu clinics
  • 23 March 2020 - new system for appointments
  • 24 March 2020 10am - information on phoning in
  • 25 March 2020 8pm - Kaikoura Healthcare Emergency Operations Centre
  • 30 March 2020 9am - Kaikoura Healthcare - Keeping our Community Well
  • 11 April 2020 11am Kaikoura Healthcare Flu Vaccinations 
  • 16 April 2020 9am Generous donations to secure a state of the art $45,000 ultrasound machine mean Kaikōura residents will have access to crucial acute ultrasound scanning and more rapid diagnostic assessments.


COVID-19 Council Services and Community Updates

COVID-19 Useful Links