Earthquake Insurance FAQs
This page contains links to helpful information about insurance claims relating to earthquake damage here in Kaikōura.
Got a question that you can't find the answer to?
Contact Council on 03 319 5026 or email@example.com
Kaikōura earthquake FAQ's - EQC
EQC has a page dedicated to information specifically about the Kaikōura earthquake. It contains information on progress, updates, using your cash settlement, resolving complaints, subsequent Kaikōura related events, how EQC are settling Kaikōura claims, EQCover, Community support, FAQ's and EQC guides and resources.
EQC and the Insurance Council NZ have put together a frequently asked questions (FAQs) document for customers with insurance claims from the November 2016 Kaikōura earthquake.
FAQs cover some of the most common questions about assessments, settlements, post-settlement, private insurers as EQC’s agents, timeframes and customer care.
Managing your home repair
EQC also has some handy FAQ'a about managing your home repair. They have a page that sets out some of the important things to think about once you have received an EQC cash settlement to repair natural disaster damage to your property.
Changes to EQC Insurance Claims
For claims on earthquake related damage caused by an earthquake after December 13 2017, you may now have to claim directly through EQC.
Free legal advice
Available monthly, services include any insurance or EQC related issues. Service to give information, legal advice or advocacy according to what your needs may be.
Call 027 537 0159 or firstname.lastname@example.org
Last updated: 25 May 2018