Earthquake Insurance FAQs


This page contains links to helpful information about insurance claims relating to earthquake damage here in Kaikōura. 

Got a question that you can't find the answer to? 

Contact Council on 03 319 5026 or


Kaikōura earthquake FAQ's - EQC

EQC has a page dedicated to information specifically about the Kaikōura earthquake. It contains information on progress, updates, using your cash settlement, resolving complaints, subsequent Kaikōura related events, how EQC are settling Kaikōura claims, EQCover, Community support, FAQ's and EQC guides and resources.

Visit EQC's website and find out more here.

EQC and the Insurance Council NZ have put together a frequently asked questions (FAQs) document for customers with insurance claims from the November 2016 Kaikōura earthquake.

FAQs cover some of the most common questions about assessments, settlements, post-settlement, private insurers as EQC’s agents, timeframes and customer care.

Check it out here.

Managing your home repair

EQC also has some handy FAQ'a about managing your home repair. They have a page that sets out some of the important things to think about once you have received an EQC cash settlement to repair natural disaster damage to your property. 

Read more about managing your home repair here.

Changes to EQC Insurance Claims

For claims on earthquake related damage caused by an earthquake after December 13 2017, you may now have to claim directly through EQC.

Read more about this here.

Free legal advice

Residential Advisory Service (RAS)

Available monthly, services include any insurance or EQC related issues. Service to give information, legal advice or advocacy according to what your needs may be. 

Call 027 537 0159 or

Last updated: 25 May 2018